Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged or bank account has been debited, the said amount will be reversed back in your Credit Card or Bank Account as applicable.
Cancellations For Domestic Orders
Cancellation directly through the website is not possible.
Kindly note that any domestic orders will not be eligible for the cancellation
The Customer agrees not to dispute against the policies made by Kishori and accepts our decision regarding the cancellation.
Cancellations For International Orders
A request for cancellation of International order shall be valid and accepted only if they are made within 24 (twenty-four) hours of placing the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
In case you want to cancel your order, you must contact our team by writing to firstname.lastname@example.org or by calling +91 9649214444 which remains open 9:00am-6:00pm IST on 5 DAYS (Monday to Saturday).
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation, we process the refund within 24-48 business hours after receiving a valid cancellation request and shall initiate the transfer to the source of payment. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours. It might take additional 5-7 business days, however it may vary depending on your bank, for the amount to reflect in your account.